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Stormtech proudly guarantees the quality and performance of all our products. We are committed to offering the finest products and customer service available. We stand behind the quality, craftsmanship, and performance of all our products.
Stormtech products are fully warranted to the original owner against defects in materials and workmanship for a period of up to five years from the date of original purchase, excluding normal wear and tear. If a product fails as a result of a manufacturing defect within this five-year period Stormtech will repair the product, without charge, or replace it at our discretion. This warranty does not cover damage caused by accident, decorated logos, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.
Items purchased online, can be returned for a full refund within 30 days of their original date of order. Items must have all original tags attached, be unworn, and in their original new condition.
All items being returned to Stormtech require a RA (Return Authorization) number, which will be provided to you by the Stormtech Returns department. They can be contacted by email or by phone: 1-866-407-2222.
Items may be returned for a refund within 30 days from the date of the original purchase. Items must have all original tags attached, be unworn, and in the original new condition.
Refunds are issued in the form of the original payment. Stormtech will provide a full refund for the value of the item (excluding shipping costs) in the same form as the original payment. All items being returned for a refund, must meet the following criteria: Items must have all original tags attached, be unworn, and in the original new condition.
Refunds may take between 5-7 business days to process once an item has been delivered to our returns facility, and may vary depending upon the credit card company that you used for the original purchase.
All shipping costs on returned items are the responsibility of the customer. If a replacement item is getting sent back to the customer, Stormtech will pay for this amount.
Items must be returned by the original purchaser. If this is not possible, then please contact our Customer Service Representatives to discuss an alternative option.
For repairs, returns or other warranty questions on items purchased through the Stormtech online store, please contact our Returns department by Email or by phone: 1-866-407-2222. Please refer to our Warranty Policy for full details.
All shipping to our Warranty Department must be pre-paid and insured. Stormtech cannot be liable for lost in-bound packages. All warranty claims must be authorized prior to returning. Stormtech will not bear any responsibility for unauthorized returns. In order to comply with health and safety regulations, as well as for the protection of our staff, we kindly request that all products be cleaned prior to being sent to us. Products that arrive unwashed may be subject to a cleaning fee before assessments can be made.
Stormtech is committed to providing the highest quality products and customer service in the industry. We take the concerns of our customers very seriously. It is your valued input that allows us to monitor product specifications and make improvements to our products.
If you have any other product concerns or suggestions, please contact us anytime. We appreciate your continued support.
Email: info@stormtech.ca
Phone: 1-866-407-2222
