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Stormtech Online Retail orders are shipped at a $15.00 Flat Rate in Canada and the United States. Orders from stormtech.eu are charged at a flat rate of 15GBP.
The estimated delivery time is approximately 3-5 business days.
Stormtech online purchases can be shipped to destinations within Canada, USA, UK, and EURO zone countries, including Switzerland.
Yes, the shipping address can be different from the billing address. For security reasons, Stormtech may request to verify addresses with the purchaser.
No, once an order is placed and payment is taken, you cannot cancel your order.
If you have any concerns about an order that has already been placed please contact a Stormtech Customer Service Representative: 1-866-407-2222.
No, the shipping address cannot be changed after the order has been placed.
If you have any concerns about an order that has already been placed please contact a Stormtech Customer Service Representative: 1-866-407-2222.
After your order is processed you will receive an order confirmation number on screen and also by email. Your credit card will be charged when your order ships.
The status of your order can be checked on your 'Order Status' page in the 'Your Account' section of this website.
No, items cannot be added to an existing order once payment has been made.
If you have any concerns about an order that has already been placed please contact a Stormtech Customer Service Representative: 1-866-407-2222.
No, we cannot to post office boxes at this time.
Once your order has been processed and shipped, you will receive a shipping confirmation email with the tracking number(s).
If you are unable to track your package please contact a Stormtech Customer Service Representative: 1-866-407-2222./p>
Once an order has been placed and payment is taken, you cannot cancel your order. If you have any questions or concerns about your order please contact a Stormtech Customer Service Representative: 1-866-407-2222.
Items purchased online, can be returned for a full refund within 30 days of their original date of order. Items must have all original tags attached, be unworn, and in their original new condition.
All items being returned to Stormtech require a RA (Return Authorization) number, which will be provided to you by the Stormtech Returns department. They can be contacted by email or by phone: 1-866-407-2222.
Items may be returned for a refund within 30 days from the date of the original purchase. Items must have all original tags attached, be unworn, and in the original new condition.
Refunds are issued in the form of the original payment. Stormtech will provide a full refund for the value of the item (excluding shipping costs) in the same form as the original payment. All items being returned for a refund, must meet the following criteria: Items must have all original tags attached, be unworn, and in the original new condition.
Refunds may take between 5-7 business days to process once an item has been delivered to our returns facility, and may vary depending upon the credit card company that you used for the original purchase.
All shipping costs on returned items are the responsibility of the customer. If a replacement item is getting sent back to the customer, Stormtech will pay for this amount.
Items must be returned by the original purchaser. If this is not possible, then please contact our Customer Service Representatives to discuss an alternative option.
For repairs, returns or other warranty questions on items purchased through the Stormtech online store, please contact our Returns department by Email or by phone: 1-866-407-2222. Please refer to our Warranty Policy for full details.
Stormtech Performance Apparel proudly guarantees the quality and performance of all our products. We are committed to offering the finest products and customer service available. We stand behind the quality, craftsmanship, and performance of all our products.
Stormtech products are fully warranted to the original owner against defects in materials and workmanship for a period of up to 3 years from the date of original purchase excluding normal wear and tear. If a product fails as a result of a manufacturing defect within this 3 year period Stormtech will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colors and materials over extended time and use.
Stormtech is committed to providing the highest quality products and customer service in the industry. We take the concerns of our customers very seriously. It is your valued input that allows us to monitor product specifications and make improvements to our products.
**PLEASE NOTE: This warranty does not cover Distributor Samples or products purchased at the STORMTECH Outlet Store. Please contact the store for warranty information:
FACTORY OUTLET
2550 Boundary Road
Burnaby, BC
Tel: 604.454.1492